Refund Policy

1. Refund Policy Overview

At MEDVELS, we are committed to providing high-quality educational content and services. We understand that sometimes a course may not meet your expectations, and we want to ensure you have a fair opportunity to request a refund when appropriate.

This Refund Policy outlines the terms and conditions under which refunds may be granted for courses and services purchased through our platform.

2. 7-Day Money-Back Guarantee

Eligibility

We offer a 7-day money-back guarantee for most of our courses. To be eligible for a refund under this guarantee, you must:

• Request the refund within 7 days of your initial course enrollment
• Have completed less than 30% of the course content
• Not have downloaded more than 3 course materials
• Provide a valid reason for the refund request
• Not have violated our Terms of Service

What's Covered

The 7-day money-back guarantee covers:

• Individual course purchases
• Course bundles and packages
• Subscription plans (first month only)
• One-time workshop fees

3. Refund Exclusions

The following purchases are not eligible for refunds:

Non-Refundable Items

• Promotional or discounted courses (more than 50% off regular price)
• Free courses and trial access
• Physical materials and books (once shipped)
• Certification fees and examination costs
• One-on-one tutoring sessions (after completion)
• Live webinar or workshop attendance (after the event)
• Course access after 7 days from enrollment
• Courses where more than 30% content has been accessed

Special Circumstances

• Courses purchased with special coupons or promotional codes
• Bundle deals where individual courses have been accessed
• Subscription renewals (automatic renewals can be cancelled for future billing)
• Third-party course integrations or external platform fees

4. Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Log into your MEDVELS account
2. Navigate to "My Courses" or "Purchase History"
3. Click on "Request Refund" next to the relevant course
4. Fill out the refund request form with required details
5. Submit your request along with supporting documentation if needed

Alternative Contact Methods

If you're unable to submit a refund request through your account, you can contact us directly:

Required Information

When submitting a refund request, please provide:

• Your full name and email address associated with the account
• Order number or transaction ID
• Course name and enrollment date
• Reason for the refund request
• Any relevant supporting documentation

5. Refund Processing

Review Process

Once we receive your refund request, our team will:

• Acknowledge receipt within 24 hours
• Review your request within 3-5 business days
• Verify eligibility based on our refund policy
• Contact you if additional information is needed
• Provide a decision via email

Processing Timeline

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

Circumstances for Partial Refunds

• Course content accessed beyond the 30% threshold but within 7 days
• Bundle purchases where only some courses are eligible for refund
• Technical issues that significantly impacted course access
• Course modifications that substantially changed the curriculum

Calculation Method

Partial refunds are calculated based on the unused portion of the course or service, minus any applicable processing fees. The exact amount will be communicated during the refund review process.

7. Course Access After Refund

Upon approval and processing of your refund:

• Your access to the course will be immediately revoked
• Any downloaded materials must be deleted
• Certificates or completion records will be invalidated
• You will not be able to re-enroll in the same course at a discounted rate

If you wish to re-enroll in the future, you will need to purchase the course again at the current market price.

8. Dispute Resolution

Internal Resolution

If your refund request is denied and you disagree with the decision, you may:

• Request a review by our senior management team
• Provide additional documentation to support your case
• Schedule a call with our customer service manager

External Resolution

If internal resolution is not satisfactory, disputes may be escalated to appropriate consumer protection authorities or resolved through mediation as per Indian consumer protection laws.

9. Special Situations

Medical/Emergency Circumstances

We understand that unexpected medical emergencies or personal circumstances may prevent you from completing a course. In such cases, we may consider:

• Extended access periods instead of refunds
• Course transfer to a family member
• Partial refunds based on individual circumstances
• Credit towards future course enrollments

Technical Issues

If technical issues on our platform prevent you from accessing course content, we will work to resolve the issue promptly. If resolution is not possible within a reasonable timeframe, a full refund may be granted regardless of the 7-day limit.

10. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Purchases made before policy changes will be governed by the policy in effect at the time of purchase.

11. Contact Information

For any questions about our refund policy or to request a refund, please contact us: